Privacy Policy

Last Updated: September 19, 2026

1. Introduction

Welcome to Home Renew Craft ("we," "our," or "us"). We are committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homerenewcraft.com or engage our home renovation services.

By using our services or website, you consent to the data practices described in this policy. Please read carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

Personal Information: Name, email address, phone number, home address, billing address, and other contact details when you fill out our forms, request quotes, or book consultations.
Project Information: Details about your renovation project, including property dimensions, design preferences, budget range, and timeline requirements.
Payment Information: Credit card details, bank account information, and billing details processed through secure, PCI-compliant third-party payment processors.
Communications: Any messages, feedback, reviews, or inquiries you send through our contact forms.
Newsletter Subscriptions: Email addresses submitted for our newsletter, which you can unsubscribe from at any time.

Automatically Collected Information: We automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URLs, pages visited, time spent on each page, and device identifiers. This data is collected via cookies, web beacons, and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our home renovation services
To schedule consultations, send quotes, and manage your project
To process payments and fulfill contractual obligations
To communicate with you regarding your project, service updates, and customer support
To send promotional emails and newsletters (with your consent)
To improve our website, services, and customer experience
To comply with legal obligations and resolve disputes
To prevent fraud and enhance security of our systems

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: Trusted vendors who help us operate our business (payment processors, email services, CRM platforms) under strict confidentiality agreements.
Subcontractors: Licensed tradespeople working on your renovation project (electricians, plumbers, etc.) who need relevant project information.
Legal Requirements: When required by law, government authorities, or to protect our legal rights.
Business Transfers: In connection with a merger, acquisition, or sale of company assets.
With Your Consent: When you explicitly authorize disclosure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. Types of cookies we use:

Essential Cookies: Required for the website to function (session management, security).
Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for all data transmission
Secure data storage with encryption at rest
Regular security audits and vulnerability assessments
Limited employee access based on role requirements
PCI-DSS compliant payment processing

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal obligations)
Opt-Out: Unsubscribe from marketing emails via our unsubscribe page
Data Portability: Request your data in a machine-readable format
Withdrawal of Consent: Withdraw consent for data processing

To exercise any of these rights, please contact us at info@homerenewcraft.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete the information.

9. International Data Transfers

Home Renew Craft primarily operates in the United States. If you access our services from outside the USA, please note that your information may be transferred to, stored, and processed in the USA where our servers are located. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Home Renew Craft
Address: 10233 Gaillard Lake Est, Wills Point, Texas 75169, USA
Phone: (903) 560-9830
Email: info@homerenewcraft.com